Friendly, knowledgable, reasonably priced. I took my Pontiac Grand Prix here for a second opinion after getting a very expensive work estimate from another shop. This place took a couple hours to inspect my vehicle, gave me a very thorough explanation of all findings over email, and then the mechanic showed me on the vehicle where each of the problems were occuring and the impact of each issue. I have a very limited understanding of cars and the mechanic was very good about explaining things in a way I could understand. He was also very happy to answer my follow-up questions. Ultimately, this shop found issues the previous shop did not and offered fixed them all for less money that the smaller, but more expensive, work order at the other place.