My first visit several months ago was just to ask a few question. They were quickly, positively answered. Today I took my car in for a full synthetic oil change, tire rotation and winter inspection. They had a perfectly timed appointment for me (yes luck of the draw). They had agreed previously agreed to install a part I had intended to purchase myself (I can't say this is normal, but they were quite amenable). Their Winterization Spacial saved me so much money it became obvious that it was easier (and cheaper) for them to source and install the part in question. The waiting area was spotless, comfortable & bright. All employees were friendly and in good humor (I always take this as a good sign). I now have a new, reliable garage about a mile from home!