Experiences: 1) The first time the mechanic got in to listen to the car noise while I drove, although then, of course, the car refused to make the noise. I was impressed by their willingness to take the time to do this as soon as I arrived and without my having to leave the car, because it saved me a lot of time in needless bus rides. 2) The second time I already knew the problem, and after getting several cost estimates from other places I usually consider reasonable, I took the car there because their estimate was much less ($70 vs. $130), and the final cost came under estimate. 3) My car needs a new muffler, but I already have one sent to me by the company that carries the lifetime warranty. Unlike some national chains, they are willing to install a muffler I didn't buy there. 4) This place was recommended to me by a friend.