Had an off feeling from the get-go when I took my car to another Nelson's location and it ended up here; my gut turned out right. When they moved my car here, they didn't lock it. The shop is adjacent a shelter for recovering drug users (which I'm glad is operating there, and is badly needed), so you'd figure they would be careful about this sort of thing. However, they weren't, and my car was broken into, and several expensive items (GPS unit, sunglasses, backup wallet) were stolen from the center console and trunk (I'd have missed this if they hadn't forgotten to replace the side panels in the trunk after taking it apart), and a cigarette was left in the cup holder. (I don't smoke cigarettes.) To their credit, they bought me a new GPS, but said they cannot reimburse for other items and told me they've been taken to court over this before and have been found to not be liable for stolen items. I took the car after it would not start up. The first time, they failed to see any problem at all, so the $100 towing charge was for naught. The second time this happened, they were able to find the problem. The fuel pump needed to be replaced. They quoted this job at just shy of $1000. Once I looked up the parts and subtracted the cost of labor and parts from the quote, I found they were overcharging by about $400. This price dropped substantially once I communicated this by phone. (If I hadn't known this, though, I'd be in the hole for quite a bit of money.) The fuel pump they replaced in my car was defective, so I had to bring it back for them to install a new one. While replacing the fuel pump, they broke a rubber gasket in the engine. They noticed this and replaced it. However, the fuel gauge is still reading incorrectly. On top of that, on a road trip shortly afterwards, my exhaust & muffler dropped down and rattled against the road. I pulled over immediately and took it to a local shop, where they were able to repair it shortly. The straps holding the exhaust on were fine; it turns out, the mechanics who dropped the exhaust and tank earlier hadn't properly replaced the straps holding the exhaust in, so when it hit a bump in the highway, it just fell out. To be clear, I don't own an exotic car that's hard to work on. It's a Chevy. After this, I've done all the work myself and haven't had any such issues. If I can do a better job with borrowed tools and YouTube, best steer clear of this shop.
IF SOMETHING IS NOT RIGHT WE WILL TAKE RESPONSIBILITY AND MAKE IT RIGHT. This is a hard one for me. As soon as i heard of a unhappy customer i personally reached out. there was talk of missing things and a car that was running poorly after repair. We took the car in and replaced a defective part at no charge replaced the lost items and gave you cash! We where at or below cost on our price and would never over charge. we are better then that. I do realize that coming back is a huge time suck and that would have made me unhappy also. We stuck behind our work and tried our best. Bashing us and our reputation is unfortunate as we do our best to elevate our industry and its standers
- Nelson's Green Garage